Responsible Gaming

Responsible gaming means choosing entertainment that fits your budget, time, and wellbeing. The aim is to help you stay in control, understand risks, and know where to find support. rembrandt-casino at rembrandt-ca.com provides practical tools, clear information, and access to confidential assistance so you can make informed decisions at every step. Observe: gambling involves financial risk and should never be viewed as income. Expand: we offer limits, time-outs, and self-exclusion. Reflect: if play stops being fun, we will help you pause and get support.

Risk Awareness

Observe: early signs of harmful play often appear gradually. Expand: monitor frequency, intensity, and the role gambling plays in your finances and relationships. Reflect: act early using the tools below and seek confidential help if any signs resonate.

• Gambling more often or for longer than planned; difficulty stopping after losses.
• Thinking about gambling outside of play; planning how to fund the next session.
• Chasing losses; increasing stakes to feel the same excitement.
• Borrowing money, using credit, or missing financial obligations due to gambling.
• Withdrawing from family, work, or study; mood changes tied to results.
• Hiding play, spending, or accounts from loved ones.

Quick self-check (answer Yes/No)

• I spend more money or time on gambling than I intended in the last 3 months.
• I have tried to win back losses by gambling again as soon as possible.
• My gambling has caused financial stress or arguments at home.
• I have used credit or borrowed money to gamble.
• I feel restless or irritable when I try to cut down or stop gambling.
• Others have expressed concern about my gambling.

If you answered "Yes" to two or more, consider setting limits immediately, taking a Time-Out, or contacting a professional helpline listed below.

Regional compliance note (CA): Legal gambling age is 19 in most provinces/territories (18 in AB, MB, QC). rembrandt-casino is operated by Condor Malta Ltd under MGA licence MGA/B2C/340/2016 and is not registered with AGCO in Ontario. Ontario players are not protected by AGCO standards and should consider using locally registered sites.

Limits & Tools

Observe: limits work best when set before play. Expand: you control daily, weekly, and monthly deposit caps, session reminders, and short breaks. Reflect: decreases apply immediately; increases are delayed to prevent impulsive changes.

Deposit limits (CAD)

1. Go to My Account > Responsible Gaming > Deposit Limits.
2. Select the period(s): Daily, Weekly, Monthly.
3. Enter your limit(s), e.g. Daily: 50 CAD; Weekly: 150 CAD; Monthly: 400 CAD.
4. Confirm. Decreases take effect immediately. Increases are subject to a minimum 24-hour cooling‑off and require reconfirmation on your next login.

Tips: Choose limits below disposable income after essentials (rent, food, bills). Use one limit per period to avoid overlap.

Time spent controls (session reminders)

1. Go to My Account > Responsible Gaming > Session Reminders.
2. Set a reminder interval (e.g., every 30, 60, or 120 minutes).
3. When notified, review time spent and choose to continue or log out.

Short breaks ("Time-Out" 24-72 hours)

1. Go to My Account > Responsible Gaming > Time-Out.
2. Select a pause length: 24, 48, or 72 hours.
3. Confirm. You will be logged out and cannot deposit or wager until the Time-Out ends.

Note: During a Time-Out you may contact support to request a withdrawal of any available balance. Marketing communications are paused where technically feasible.

Self-Exclusion

Observe: when limits and Time-Outs are not enough, self-exclusion provides a stronger safeguard. Expand: you choose the duration; we block access and stop marketing. Reflect: choose the longest period needed and consider also registering with provincial self-exclusion programs (listed below).

How to self-exclude

1. Go to My Account > Responsible Gaming > Self-Exclusion.
2. Select a duration: 6 months, 1 year, 2 years, 5 years, or Lifetime (permanent).
3. Read the consequences summary and confirm your decision.
4. You will be logged out immediately. Confirmation appears on-screen.

Consequences and important terms

• Access: You cannot log in, deposit, wager, or open new accounts with rembrandt-casino at rembrandt-ca.com during the exclusion.
• Marketing: We will remove you from marketing lists as soon as practicable.
• Balance/withdrawals: You may request withdrawal of any available balance by contacting support; identity/KYC checks may be required. Bonuses and unfinished rounds are forfeited per Terms.
• Early lifting: Not permitted. Temporary exclusions lift automatically on expiry. Lifetime exclusions are permanent.
• Reactivation after expiry (temporary only): Requires an explicit request and a 24-hour cooling‑off before access returns.
• Cross-operator scope: Our exclusion applies only to rembrandt-casino. For wider protection, use provincial or national schemes described below.

Support to initiate exclusion: If you cannot access your account, contact us via the form below and select "Self-Exclusion" so we can assist promptly.

Support Resources

Observe: timely, confidential help improves outcomes. Expand: Canada offers free 24/7 provincial helplines; international services are also available. Reflect: choose the resource that matches your location and language.

Canada - Free confidential support (24/7 unless noted)

• Ontario (ConnexOntario): 1-866-531-2600; chat/text available via connexontario.ca; English/French, interpreters on request.
• British Columbia (Gambling Support BC): 1-888-795-6111; chat at gamblingsupportbc.ca; English plus interpreter services.
• Alberta (AHS Addiction Helpline): 1-866-332-2322; English, interpreter services.
• Saskatchewan (Problem Gambling Helpline): 1-800-306-6789; English.
• Manitoba (Addictions Helpline): 1-855-662-6605; English, interpreter services.
• Québec (Jeu: aide et référence): 1-800-461-0140; French/English; intervention and referral 24/7.
• Atlantic Canada (NB/NS/PE/NL) Problem Gambling Helpline: 1-888-347-8888; English/French.

Hours are 24/7 unless otherwise specified. Most lines can arrange interpretation. If you are in the Territories, consult your territorial health services or dial 811 (where available) for referral to gambling support.

Self-exclusion schemes (additional protection)

• Ontario: OLG My PlayBreak (land-based and online with OLG) - olg.ca
• British Columbia: BCLC Game Break - playsmart.ca / bclc.com
• Québec: Loto‑Québec Auto-exclusion - lotoquebec.com
• Alberta: AGLC Self-Exclusion - aglc.ca
• Manitoba: Manitoba Self-Exclusion - mbll.ca
• Saskatchewan: SaskGaming Self-Exclusion - saskgaming.com
• Atlantic Canada: ALC Self-Exclusion - alc.ca
• UK: GamStop (remote operators) - gamstop.co.uk
• Spain: RGIAJ national self-exclusion - dgoj.gob.es

Blocking tools (devices and sites)

• Gamban: Device-level blocking for gambling sites/apps - gamban.com.
• BetBlocker: Free multi-platform blocking - betblocker.org.
• DNS/Router controls: Use family filters to restrict access on home networks.

Family support

• Gam-Anon: Support for families of problem gamblers - gamanon.org.
• SMART Recovery Family & Friends: Tools and meetings - smartrecovery.org.
• Gambling Therapy Family Forum: Peer support - gamblingtherapy.org.

Confidentiality: Helplines and counseling services keep your information private within applicable laws. rembrandt-casino does not provide clinical counseling and will refer you to professional services upon request.

Help for Family

Observe: loved ones often notice harm first. Expand: compassionate, non-judgmental conversations work best. Reflect: focus on safety, boundaries, and connecting the person to professional help.

• Choose a calm time; use "I" statements: "I'm worried about your stress and finances." Avoid blame.
• Offer specific support: "Can we call a helpline together?" or "Let's set up limits on your account."
• Protect essentials: separate finances where needed; avoid lending money that could enable gambling.
• Encourage professional help (helplines above, a psychotherapist experienced in gambling harm).
• Seek your own support: Gam‑Anon, SMART Family & Friends, or local counseling.

Next steps: book a confidential call with a provincial helpline; consider device blocking; help the person apply for self-exclusion (site-level and provincial); schedule an appointment with a licensed therapist (CBT and motivational interviewing are commonly used).

Operator's Commitment

Observe: responsible operations require proactive monitoring. Expand: under the Malta Gaming Authority licence MGA/B2C/340/2016, Condor Malta Ltd employs risk-detection, safer gambling messaging, and intervention workflows. Reflect: we may contact you and apply protections when risk patterns are detected.

• Behavioral monitoring: We review indicators such as rapid, repeated deposits; chasing losses; session intensity; overnight play patterns; declined payments; and frequent limit changes.
• On-site nudges: Session reminders, affordability prompts, and tailored safer‑play messages appear when thresholds are reached.
• Interventions: We may send educational messages, suggest or set limits, require cooling‑off periods, or suspend accounts pending review where harm is suspected.
• Customer contact: Support may reach out by secure message or email if material risk signals appear. We will not discuss account details with third parties without verified consent or legal obligation.
• Age and jurisdiction controls: Strict 18+/19+ verification, geo and duplicate‑account checks. Note: rembrandt-casino is not AGCO‑registered; Ontario players are outside AGCO protections.

Updates

Observe: policies evolve with regulation and best practice. Expand: we notify you via in‑account messages, on‑site banners, or email when material changes occur. Reflect: continuing to use the site after notice indicates acceptance of updates.

• Notifications: email (if subscribed), My Account > Messages, and homepage banner for significant changes.
• Archive: prior versions available on request from Support for 24 months.

Last updated: 2025-10

Contact & Feedback

Observe: fast access to our team is essential. Expand: use secure channels for privacy. Reflect: include your username and a clear description so we can act promptly.

• Responsible Gaming contact (secure message): Log in > My Account > Messages > New > Category "Responsible Gaming".
• Phone: A dedicated RG phone line is not publicly listed to protect privacy. Please use secure messaging or the form below; we will arrange a callback if needed.
• Live chat: 24/7 via Help > Live Chat (after login).

Responsible Gaming Request

Full name Account username or email Phone (optional for callback) Request type Set/adjust limits Time-Out Self-Exclusion I'm concerned about my play Family concern Other Details (include preferred outcome and time zone) I confirm I am at least the legal gambling age in my province/territory (19 in most; 18 in AB/MB/QC). I consent to the processing of my data to handle this responsible gaming request. Submit request

Legal entity: rembrandt-casino is operated by Condor Malta Ltd, company no. C 70089, 13, "Paolo Court", Giuseppe Cali Street, Ta' Xbiex XBX 1423, Malta. Licensed by the Malta Gaming Authority (MGA/B2C/340/2016; last verified 2025-10). Irish Remote Bookmakers licence no. 1020370. For Canadian players, services are provided on an offshore basis; Ontario users are not protected by AGCO standards.

Disclaimer: This page provides safer gambling information and is not medical, legal, or financial advice. If you feel at risk, contact a provincial helpline or a healthcare professional immediately.